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Frequently asked questions

Frequently asked questions

Simply by contacting support@brassecho.com

Yes, rough in valve and all parts needed for installation are included

 Yes, rough in valve and all parts needed for installation are included

Bathroom drains are sold separately

We, do offer a 60-day return

5 years warranty, and we provide any replacement parts needed

By contacting us on support@brassecho.com

Yes, but please contact us before placing the order for the approval

We do offer only real solid brass without any coloring or coating

We exclusively utilize Free Express shipping with USPS, as standard postal services lack an advanced tracking system. Our Express shipping not only ensures a swift delivery but also empowers you to precisely track the time of your package’s delivery. This clarifies our choice to rely solely on the Express shipping method. You can track your order on our TRACK YOUR ORDER page.

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